Best Virtual Phone Number Services In 2025

Virtual phone numbers are a game-changer for businesses, especially with the rise of remote work. These services let you manage calls without being tied to physical devices, offering flexibility and professionalism. Here’s a quick look at the top U.S. providers:

• RingCentral: From $19.99/user/month, includes unlimited U.S./Canada calls, CRM integrations, and 24/7 support.
• Nextiva: Plans start at $19.95/user/month, with features like voicemail-to-email and CRM tools, but no free trial.
• Phone.com: Budget-friendly at $15/month, with flexible plans and international calling options.
• Dialpad: AI-powered tools start at $15/user/month, offering transcriptions, integrations, and scalability.

Each provider caters to different needs, whether you’re prioritizing affordability, integrations, or advanced features. Below is a detailed comparison to help you choose the right fit.

1. RingCentral

RingCentral delivers a robust virtual phone system tailored for U.S. businesses. By merging traditional phone capabilities with cutting-edge cloud technology, it’s a solid choice for remote teams and companies looking for dependable communication tools.

Pricing

Plans start at $19.99 per user/month, covering essentials like unlimited calls within the U.S. and Canada, call forwarding, voicemail, and team messaging. Higher-tier plans introduce features like video conferencing, advanced CRM integrations, and international calling options.

For budget-conscious businesses, opting for annual plans often provides better savings compared to monthly billing.

Call Forwarding

RingCentral’s call forwarding system is designed for flexibility, making it ideal for teams spread across different locations. Calls can be routed to any device – whether it’s a mobile phone, landline, or another extension in the system.

With rule-based settings, users can create schedules, enable simultaneous ringing, or set conditional forwarding if calls go unanswered. This ensures no important call is missed, no matter where team members are working.

International Features

For businesses expanding globally, RingCentral offers virtual phone numbers in over 40 countries, allowing companies to establish a local presence without needing physical offices. Competitive per-minute international calling rates and global call forwarding add to its appeal.

Additionally, multi-language support makes the platform accessible for international teams and diverse customer bases, making it a strong option for businesses with global ambitions.

Integrations

A standout feature of RingCentral is its ability to integrate with over 100 business tools and CRMs, including Salesforce, HubSpot, Microsoft Teams, and Slack. These integrations streamline workflows with features like click-to-call, automatic call logging, and unified messaging.

Such seamless connectivity ensures that teams can work more efficiently while leveraging their existing software tools.

Customer Support

RingCentral provides 24/7 customer support through live chat, phone, and an extensive online knowledge base. Businesses on premium plans gain access to priority support for faster resolutions.

New users can also benefit from onboarding assistance and training resources, ensuring a smooth transition to the platform. This dedication to customer care is reflected in RingCentral’s consistently high ratings, often exceeding 4.5 out of 5 on major review sites.

2. Nextiva

Nextiva offers virtual phone solutions tailored for U.S. businesses, blending traditional calling features with modern cloud technology. It’s a strong option for companies managing remote or hybrid teams, providing tools that keep communication smooth and efficient.

Here’s a breakdown of Nextiva’s pricing and key features that make it a go-to choice for business communication.

Pricing

Nextiva has three pricing plans:

• Office Pro: Starts at $19.95 per user/month and includes unlimited domestic calling, voicemail-to-email, an auto-attendant, and basic CRM tools.
• Office Pro Plus: At $20.95 per user/month, this plan adds mobile app access and conference calling features.
• Office Enterprise: Priced at $27.95 per user/month, it includes call recording, three professional greetings, and advanced CRM integrations.

For larger teams, discounts are available, with rates dropping to $19.95 per user/month for groups with 100+ users. However, keep in mind that Nextiva doesn’t provide a free trial, requiring businesses to commit upfront without testing the service.

Call Forwarding

Nextiva’s call forwarding options are designed to keep teams connected. You can set time-based rules to route calls during business hours, use sequential or simultaneous ringing, and enable failover settings to redirect calls if a primary number is unavailable. These features are especially helpful for teams spread across multiple time zones.

International Features

Nextiva focuses primarily on domestic services, offering local and toll-free numbers. It does not currently support international virtual numbers.

Integrations

Nextiva integrates seamlessly with popular CRMs, help desk platforms, and collaboration tools. These integrations allow users to:

• Make calls directly from CRM records with click-to-call functionality.
• Automatically log calls and messages.
• Streamline workflows by unifying customer data and communication history.

These features are particularly useful for sales and support teams aiming to boost productivity and maintain smooth operations.

Customer Support

Nextiva stands out for its dependable customer support and user-friendly setup. Businesses can quickly get a local or toll-free number and start making calls in minutes, reducing downtime during the transition. The platform also provides resources to help companies make the most of their investment, focusing on customer satisfaction at every step.

3. Phone.com

Phone.com offers professional virtual phone services designed to be straightforward and budget-friendly. It’s an excellent choice for small businesses and entrepreneurs who want powerful communication tools without unnecessary complications or high costs.

Pricing

Phone.com keeps things simple with plans starting at $15 per month and no long-term contracts. You can choose between monthly or annual billing and cancel anytime – ideal for businesses needing flexibility.

Every plan includes essential features like video meetings, voicemail, mobile apps, and call routing. Upgrading to the Plus or Pro plans unlocks additional tools such as business SMS for outbound messaging and an extra line for faxing. The Pro plan also includes call analytics and call recording at no extra charge.

Optional add-ons are available, including call recording and a dedicated fax line for $4.99 per month. Premium services like AI-Connect, ProSIM, and Live Answer-Connect can also be added separately.

"System is intuitive, price is excellent, and help is readily accessible. What more do you need?" – Perry M., Esthetician

Next, let’s look at how Phone.com handles call routing with its flexible features.

Call Forwarding

Every plan comes with customizable call forwarding rules, letting you direct calls to multiple devices or voicemail. The platform’s call handling tools allow you to create tailored routing options, such as directing calls to specific team members, interactive menus, voicemail, or even an answering service.

Richard C., owner of a pool maintenance service, shared how Phone.com transformed his business:

"As the owner of a pool maintenance service, being able to manage communications while out of the office using Phone.com is a game-changer. With real-time access to calls and messages, I can respond to customer inquiries, schedule appointments, and handle any issues that arise, all while out in the field. My clients appreciate the quick and efficient service, which has led to a growth in loyal customers and positive word-of-mouth referrals."

International Features

For businesses with global connections, Phone.com provides affordable international calling through its Global Numbers program. This feature allows U.S. companies to offer local numbers for international customers, making communication seamless.

However, it’s worth noting that Phone.com is primarily designed for businesses in the United States and Canada. If international dialing isn’t required, you can block it for added security.

With these tools, Phone.com ensures businesses can stay connected globally while maintaining control over their communication settings.

Customer Support

Phone.com prioritizes user-friendly support and straightforward setup. You only pay for the features you need, keeping things simple and cost-effective.

Customers frequently praise the platform for its reliability and ease of use. As David Wesley, an electrician, put it:

"Reliable, affordable and easy to use. I’ve tried others, but Phone.com is the best."

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4. Dialpad

Dialpad brings a modern twist to virtual phone services, offering a cloud-based platform packed with AI-driven features. It’s designed to meet the needs of remote teams and growing businesses, turning traditional phone systems into smart, multi-device communication hubs.

Pricing

Dialpad keeps things straightforward with pricing that starts at $15 per user per month. This plan includes unlimited calls within the US and Canada, AI-powered transcriptions, and basic integrations. The Pro plan, priced at $25 per user per month, adds CRM integrations, international SMS capabilities, and advanced analytics. For larger organizations, Enterprise options are available. Every plan comes with a 14-day free trial, no setup fees, and the flexibility to scale as your business grows.

Here’s what stands out about Dialpad: its features for call handling, international connectivity, seamless integrations, and dedicated support.

Call Forwarding

Dialpad ensures you’re always reachable with its flexible call forwarding options. You can route calls to any device – whether it’s a desktop, mobile phone, or browser. Features like simultaneous ringing across multiple devices, sequential routing to team members, and time-based forwarding tailored to business hours keep communications flowing smoothly. For added control, conditional forwarding directs calls based on caller ID or specific scenarios.

International Features

Dialpad makes it easy to establish a global presence with local numbers in multiple countries – no physical office required. Its cloud-based infrastructure ensures high-quality connections, even for international calls. A single dashboard lets you manage multiple numbers across regions, simplifying operations.

Whether you’re calling domestically or internationally, Dialpad’s system automatically optimizes routing to deliver the best possible call quality, no matter the distance.

Integrations

Dialpad works seamlessly with tools like Google Workspace, Microsoft 365, Salesforce, and Slack, creating unified workflows. Features like click-to-dial, automatic customer info pop-ups, and synced call logs make daily tasks more efficient. For businesses with unique needs, Dialpad’s APIs allow for custom integrations with proprietary applications, giving teams the flexibility to tailor workflows to their requirements.

Customer Support

Dialpad provides 24/7 chat and email support for Pro and Enterprise users, while Standard users have access to support during business hours. A rich library of resources, including documentation, video tutorials, and a knowledge base, helps users get up and running quickly. Plus, number porting ensures a smooth transition when switching to Dialpad. Users consistently praise the platform, giving it 4.5 out of 5 stars for its transcription accuracy, mobile app functionality, and seamless cross-device use.

Pros and Cons

Here’s a detailed look at the strengths and weaknesses of each provider to help you make an informed decision.

RingCentral shines with its all-in-one communication tools, combining voice, video, and messaging in a single platform. Its reliable uptime, global reach, and integrations with tools like Salesforce and Microsoft Teams make it a strong choice for teams needing comprehensive solutions. On the downside, its pricing ($20–$30 per user per month) can be steep, and smaller teams might find the platform overly complex.

Nextiva provides unlimited calls and texts across all its plans, ensuring reliable call quality even during peak usage – a crucial feature for growing businesses. Its CRM and helpdesk integrations streamline workflows, but the lack of a free trial and its relatively high starting price may deter some users.

Phone.com offers flexible and affordable pricing, with pay-as-you-go plans starting at $12.99 per month and unlimited plans at $22.99 per user per month. It also supports vanity numbers for better branding and competitive international rates. However, the platform’s interface feels outdated, and some key features are only available on higher-tier plans.

Dialpad leverages AI for features like call routing and real-time transcription, making it an excellent option for remote teams. Starting at $15 per user per month, it integrates seamlessly with Google Workspace and Microsoft 365 to enhance workflows. Its drawbacks include limited international number options and advanced AI tools being restricted to premium plans.

Here’s a summary of the key takeaways:

Choosing the right provider depends on your specific needs. If ease of use and integration are priorities, Nextiva and Dialpad are worth exploring. For affordable international calling, Phone.com is a strong contender. Meanwhile, teams seeking advanced collaboration tools like video and messaging may find RingCentral the most suitable option. Use this comparison to identify the provider that best aligns with your communication goals.

Conclusion

Selecting the right virtual phone service depends on your specific communication needs, future growth plans, and budget. No single provider excels in every area, but each offers unique strengths tailored to different business priorities.

For entrepreneurs watching their expenses, Phone.com offers affordable pay-as-you-go plans starting at $12.99/month. On the other hand, businesses anticipating growth might lean toward Nextiva, which provides feature-rich plans at $21 per user per month. Beyond pricing, it’s essential to consider factors like tool integrations and international reach when making your decision.

Integration capabilities are especially important for businesses relying on tools like Google Workspace or those with complex CRM needs. Choosing a service with robust integration options can streamline operations and support long-term success. Similarly, if your business involves global markets, look for providers offering a good balance between competitive international calling rates and broad global coverage.

Start by focusing on your immediate needs while keeping future scalability in mind. Providers that offer flexible scaling options can help your communication system grow alongside your business.

Finally, take advantage of free trials to test usability and uncover any potential issues. The best service will not only be easy to use but will also adapt to your evolving requirements. Matching your business context with the right features is key to finding a service that truly fits.

FAQs

What should small businesses look for in a virtual phone number service?

When choosing a virtual phone number service for your small business, it’s important to prioritize features that match your specific communication needs. Look for options like call forwarding, international calling capabilities, and integration with remote work tools. These features help maintain smooth communication with clients and team members, no matter your location.

It’s also worth selecting a service with a user-friendly interface to save time and simplify daily tasks. Services that bundle key business tools – such as communication and management features – can be especially helpful, keeping everything centralized and easy to access.

How can virtual phone numbers improve communication for remote teams working globally?

Virtual phone numbers make communication a breeze for remote teams by providing effortless connectivity across various locations – without the need for physical phone lines. They let businesses bring all their communication tools under one roof, offering handy features like call forwarding, voicemail, and the ability to handle international calls. This makes them an ideal choice for companies working across borders.

These numbers are especially useful for entrepreneurs, freelancers, and digital nomads. They combine flexibility with a professional touch, allowing teams to stay connected no matter the time zone. The result? Efficient communication and smooth workflows, all managed from a single, user-friendly platform.

How does integrating virtual phone services with business tools and CRMs benefit my business?

Integrating virtual phone services with your business tools and CRMs can transform how your team manages communication and daily tasks. By bringing all your communication channels – calls, messages, and customer interactions – into one central platform, it simplifies workflows and boosts efficiency.

This setup also takes customer relationship management to the next level. Call data and notes are automatically synced with your CRM, giving your team immediate access to the most current information. On top of that, it enhances team collaboration by streamlining internal communication and making it easier to assign and track tasks related to client interactions.

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